ListingMate
Open ListingMate

Change your card, get a tax invoice, switch plan or cancel

Your card and cancelling are on Stripe's billing page, opened from Connections. Your tax invoices are in ListingMate, under Plan.

  1. Step 1: Open Connections and scroll to Plan.
  2. Step 2: Press Manage billing.
  3. Step 3: Stripe's billing page opens. From there you can update your card or cancel.

Get a tax invoice

  • Each time a payment goes through, ListingMate emails a tax invoice to the address you paid with. It shows our ABN and the GST.
  • To download one again, open Connections and scroll to Plan. Every payment is listed under Tax invoices, with a Download link beside it.
  • If an invoice is missing from the list, email hello@listingmate.com.au and we will send it.

If you cancel

  • Your plan stays active until the end of the month you have paid for. The Plan section shows the date it ends.
  • After that date nothing publishes and no new listing starts posts, until you choose a plan again.
  • A post you had already approved goes back to waiting for approval when its time comes. Nothing is deleted.
  • Your listings, posts, Brand kit and connections all stay.
  • To start again, press Choose Solo or Choose Agency in the Plan section. It takes effect straight away.

Switch between Solo and Agency

For now, switching means cancelling the plan you are on in Manage billing and then choosing the other one.

If a payment fails

Your card was declined

You see: Your last payment did not go through. Update your card in Manage billing to keep your plan.

Why: Your bank declined the monthly payment. This is usually an expired card.

  1. Step 1: Press Manage billing and update your card.
  2. Step 2: You keep your plan while Stripe tries the payment again over the following days.
  3. Step 3: If every try fails, your plan ends. Nothing publishes until you choose a plan again, and everything you have is kept.

Warning: You only see the failed payment message on Connections. ListingMate does not email you about it, though Stripe may. If your card is about to expire, update it early.

Other messages

Your plan has ended

You see: Your plan has ended. Choose a plan on the Connections page to keep posting. Your listings and drafts are still here.

Why: You cancelled and the month you paid for is over, or a failed payment was never recovered.

  1. Step 1: Open Connections and scroll to Plan.
  2. Step 2: Press Choose Solo or Choose Agency.
  3. Step 3: Open Approvals and approve the posts you want to go out.

Nothing to manage

You see: There is no billing to manage yet.

Why: Your agency has never had a paid plan.

  1. Step 1: See Choose a plan and pay.

The billing page would not open

You see: Could not open billing. Please try again in a minute.

Why: Stripe did not answer.

  1. Step 1: Try again in a minute.

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Did this not fix it?

Tell us what you were doing and what you saw, and we will reply by email. Contact support.

Checked against ListingMate on 12 October 2026.