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Switch between Solo and Agency

Move up to Agency straight away, or down to Solo from your next renewal. You do not have to cancel first.

You can move between Solo and Agency without cancelling. Open Connections and scroll to Plan. The card for the plan you are not on has the button.

Move up to Agency

  1. Step 1: Press Switch to Agency.
  2. Step 2: A panel shows what you will be charged today. It is the difference between the two plans for the days left in the month you have already paid for, with GST added.
  3. Step 3: Press the button that names that amount. To back out, press Not now.
  • You are on Agency straight away.
  • The card you already pay with is charged, and we email a tax invoice for it.
  • Your renewal date does not change. From that date you pay the Agency price each month.
  • If your plan was set to end, switching keeps it going. The panel says so before you confirm.

Move down to Solo

  1. Step 1: Press Switch to Solo.
  2. Step 2: A panel shows the date the change happens, which is your next renewal.
  3. Step 3: Press Switch to Solo in the panel to confirm.
  • Nothing is charged today, and nothing is refunded for the month you have paid for.
  • You keep Agency until your renewal date. From then you are on Solo and pay the Solo price.
  • Solo covers up to 6 active campaigns at once and one login. See Plans, prices and what is free.

Change your mind

Until your renewal date, the Plan section shows the date you move to Solo, with a Keep Agency button beside it. Press it to stay on Agency. Nothing is charged for changing your mind.

Messages you might see

Your card was declined when you moved up

You see: Your card was declined, so nothing was charged and you are still on the Solo plan. Update your card in Manage billing, then try again.

Why: Your bank declined the payment for the difference. Nothing has changed: you are on the plan you were on, and you owe nothing.

  1. Step 1: Press Manage billing and update your card.
  2. Step 2: Come back to Plan and press Switch to Agency again.

Your last monthly payment failed

You see: Your last payment did not go through. Update your card in Manage billing, then switch plans.

Why: A plan cannot be switched while a monthly payment is still owing.

  1. Step 1: Press Manage billing and update your card.
  2. Step 2: Once the payment has gone through, switch plans.

The amount changed while the panel was open

You see: The amount has changed since you opened this. Check the new amount, then confirm again.

Why: The amount is worked out for the time left in your month, so it drops a little as time passes. The panel now shows the new amount.

  1. Step 1: Read the new amount and confirm again.

The switch could not be confirmed

You see: We could not confirm the switch. Refresh the page to see your plan before trying again.

Why: ListingMate did not get an answer from Stripe, so it cannot say whether the switch went through.

  1. Step 1: Reload the page and check Plan.
  2. Step 2: If your plan has not changed, try again. You will not be charged twice.
  3. Step 3: If it looks wrong, contact support.

Your payment could not be confirmed yet

You see: We have not been able to confirm your payment yet, so your plan has not changed here. If the payment goes through, your plan will change by itself. Check again in a few minutes, and email hello@listingmate.com.au if anything looks wrong.

Why: Stripe took the request to move you up but has not told ListingMate the payment is through. It may still be on its way.

  1. Step 1: Wait a few minutes and reload the page.
  2. Step 2: If your plan has not changed, or you were charged and it has not, email hello@listingmate.com.au from the address you sign in with.

Your plan renews very soon

You see: Your plan renews very soon. Switch after it renews, or email hello@listingmate.com.au.

Why: In the last hour or so before your renewal, the difference for the time left is too small to charge to a card.

  1. Step 1: Wait until your plan has renewed, then press Switch to Agency.

Your plan renewed while you were switching

You see: Your plan renewed while this was going through. Refresh the page and check your plan. Email hello@listingmate.com.au if it is not what you expect.

Why: You confirmed in the same moment your month turned over.

  1. Step 1: Reload the page and check Plan.
  2. Step 2: If it is not what you expect, email hello@listingmate.com.au. We are told when this happens and will check it too.

This plan cannot be switched here

You see: This plan cannot be switched here. Email hello@listingmate.com.au and we will do it for you.

Why: Your plan was set up or changed by hand, so the button cannot move it safely.

  1. Step 1: Email hello@listingmate.com.au from the address you sign in with and say which plan you want.

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Did this not fix it?

Tell us what you were doing and what you saw, and we will reply by email. Contact support.

Checked against ListingMate on 14 October 2026.