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- How ListingMate worksA listing comes in, ListingMate plans and drafts its whole social campaign in your brand, you approve, and the posts publish on schedule.
- Set up your agency: the five stepsThe setup list on Home, what each step does, and the order that gets a first post out soonest.
- Connect Facebook and InstagramGive ListingMate permission to post to your agency's Facebook Page and its linked Instagram account. It takes about a minute.
- Add a listingThree ways to get a listing in: connect your website, paste the link to one listing, or type it in.
- Approve a postEvery post waits for your tick. Read it, look at the image, and approve it or skip it.
- A post did not go outFind out why a post was not published, fix the cause, and send it again.
Everything, by topic
Getting started
Set up your agency and get your first posts drafted.
- Find your way around ListingMate
- What the Home screen is telling you
- Set up your agency: the five steps
- How ListingMate works
- Create your account
Facebook and Instagram
Connect your accounts, and fix a connection that has stopped working.
- Connect Facebook and Instagram
- Instagram is not linked, so posts only go to Facebook
- Connecting Facebook did not work
- Reconnect needed: your Facebook connection has stopped working
- Test your Facebook and Instagram connection
Listings and campaigns
Add a listing, keep it up to date, and what happens when it sells.
- What a campaign is, and the posts in one
- Add a listing
- Add a listing from its web address
- Add a listing by hand
- Connect your website so listings arrive by themselves
Approving and editing posts
Tick, skip, reword or swap the photo on a post before it goes out.
- Approve a post
- Edit a post's words or the time it goes out
- Get a caption rewritten, or change what kind of post it is
- Change the photos on a post
- See how a post will look on Facebook and Instagram
Publishing and the calendar
When posts go out, how to move them, and why one did not publish.
- A post did not go out
- When posts go out
- Use the Calendar
- Move a post to another day or time
- Cancel or delete a post
Brand kit
Your logo, colours, fonts and the look of your posts.
Videos, Stories and music
Video posts, sharing to Stories and choosing a song.
Autopilot, weekly posts and reviews
Posts that go out without your tick, and posts that are not about a listing.
Leads, listing pages and vendor packs
Enquiries from buyers, and what you can show a vendor.
Insights and results
How your published posts did, and why a number is missing.
Your team and signing in
Sign in, add your people, and fix a sign-in link that will not work.
- Sign in to ListingMate
- Your sign-in link will not work, or the email never arrived
- Invite a teammate
- You were invited and the link will not work
- Remove someone's login
Plans and billing
What is free, what each plan includes, and how to change or cancel.
Still stuck?
Tell us what you were doing and what you saw, and we will reply by email. Contact support.