You were invited and the link will not work
What to do when an invite to join an agency says it cannot be used.
How accepting an invite works
- Step 1: Open the invite email and tap the link.
- Step 2: Check the agency name and the email address shown are right.
- Step 3: Press the button to join.
- Step 4: You are taken to the sign-in page. Type the email address you were invited on and press Email me a sign-in link.
- Step 5: Open that second email and tap the link in it.
There are two emails on purpose. The first is the invite. The second proves the inbox is yours.
If the page says the invite cannot be used
The invite has expired
You see: This invite link has expired. Ask your agency to send you a new one.
Why: Invite links last 7 days.
- Step 1: Ask the person who invited you to send a new invite from Team.
The invite is no longer there
You see: This invite is no longer available. Ask your agency to send you a new one.
Why: The invite was revoked, or it has already been used.
- Step 1: If you already accepted it, go to the sign-in page and sign in.
- Step 2: Otherwise ask for a new invite.
The link is damaged
You see: This invite link is not valid. Ask your agency to send you a new one.
Why: Part of the link was cut off, usually by an email app wrapping a long line.
- Step 1: Open the email again and tap the button rather than copying the address.
- Step 2: If it still fails, ask for a new invite.
Your email already has a login
You see: That email address already has a ListingMate login, so this invite cannot be used. Sign in with that address instead.
Why: You already have an account on that address. One email address belongs to one agency.
- Step 1: Sign in with that address.
- Step 2: If it opens a different agency from the one you were invited to, ask to be invited on another email address.
Something went wrong at our end
You see: Something went wrong on our side. Please open the link again in a few minutes.
Why: A brief fault. Your invite is still good.
- Step 1: Wait a few minutes and open the link again.
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Did this not fix it?
Tell us what you were doing and what you saw, and we will reply by email. Contact support.
Checked against ListingMate on 8 October 2026.