Your sign-in link will not work, or the email never arrived

Every reason a sign-in link fails and how to get in.

The link opened in a different browser

You see: That sign-in link was opened in a different browser from the one that asked for it. Request a new link below, then open it in this same browser.

Why: For safety, a sign-in link only works in the browser that asked for it. This catches people who ask on a computer and tap the link on a phone, or whose email app opens links in its own built-in browser.

Step 1: On the device you want to use, open listingmate.com.au/login in your normal browser, such as Safari or Chrome.
Step 2: Ask for a new link.
Step 3: Open the email on that same device. If your email app opens links inside itself, press and hold the link, copy it, and paste it into the browser you used in step 1.

The link has expired

You see: That sign-in link has expired. Request a new one below.

Why: Sign-in links only last a short time.

Step 1: Ask for a new link and use it straight away.

The link has been used

You see: That sign-in link has already been used. Request a new one below.

Why: Each link works once. Some email security systems open every link in an email to check it, which uses the link up before you tap it.

Step 1: Ask for a new link.
Step 2: If it happens every time, your office email is opening the links first. Ask whoever looks after your email to stop it scanning links from listingmate.com.au, or contact support.

No email arrived

Why: The email went to spam, the address was mistyped, or there is no account for that address. To stop accounts being made by accident, ListingMate does not send a link to an address it does not know.

Step 1: Wait two minutes, then check your spam or junk folder.
Step 2: Check the address you typed. Use the address you were invited on or signed up with, not a different one of yours.
Step 3: Ask for the link again.
Step 4: If you have never had an account, ask a teammate who has one to invite you. See Invite a teammate.
Step 5: Still nothing? Contact support from the address you are trying to sign in with.

You were told your account is ready but you are not signed in

You see: Your account is ready. Enter your email below and we will send you a sign-in link.

Why: Your account was created, but signing you in automatically did not work.

Step 1: Type your email on the sign-in page and press Email me a sign-in link.

Did this not fix it?

Tell us what you were doing and what you saw, and we will reply by email. Contact support.

Checked against ListingMate on 8 October 2026.