A vendor says their link does not work
What an owner sees when a vendor pack link has expired, been replaced, or needs a password.
The link has ended
You see: This link is no longer available. Ask your agent for a new one.
Why: The link is more than 60 days old, was turned off, or was replaced by a newer one. Only the most recent link for a listing works.
- Step 1: Open the listing, press Make a new link or Create link under Vendor pack, and send the owner the new one.
It asks for a password
You see: This page is protected. Enter the password your agent gave you.
Why: You added a password to the link.
- Step 1: Send the owner the password.
- Step 2: If you have forgotten it, open the listing and press Change to set a new one, or Remove to take it off.
The password is not accepted
You see: That password did not work.
Why: The password was mistyped, or you have changed it since you sent it.
- Step 1: Check capital letters and spaces.
- Step 2: If in doubt, set a new password on the listing and send that.
Too many wrong tries
You see: Too many tries. Please wait a while and try again.
Why: After a number of wrong passwords the page stops taking tries for a while.
- Step 1: The owner waits an hour and tries again with the right password.
The page is not available
You see: This page is not available right now. Please try again shortly.
Why: A brief fault at our end.
- Step 1: The owner tries again in a few minutes.
- Step 2: If it lasts, contact support.
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Did this not fix it?
Tell us what you were doing and what you saw, and we will reply by email. Contact support.
Checked against ListingMate on 8 October 2026.