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Help centre/Facebook and Instagram

Facebook and Instagram

Connect your accounts, and fix a connection that has stopped working.

  • Connect Facebook and InstagramGive ListingMate permission to post to your agency's Facebook Page and its linked Instagram account. It takes about a minute.
  • Instagram is not linked, so posts only go to FacebookYour Facebook Page is connected but ListingMate cannot find an Instagram account on it. Link the two in Facebook, then test again.
  • Connecting Facebook did not workEvery message you can see after pressing Connect with Facebook, what caused it and what to do.
  • Reconnect needed: your Facebook connection has stopped workingFacebook connections can expire or be withdrawn. Approved posts cannot go out until you reconnect, which takes about a minute.
  • Test your Facebook and Instagram connectionOne button tells you, right now, whether ListingMate can post to your Page and which Instagram account it will use.
  • Posts are going to the wrong Facebook PageIf you manage more than one Page and picked the wrong one, reconnect and choose again.
  • Disconnect Facebook and InstagramStop ListingMate posting to your Page. Approved posts wait until you connect again.
  • What ListingMate can and cannot do on your Facebook PageThe permissions Facebook asks you to approve, why each one is needed, and what ListingMate never does.
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