A screen will not load, or a change will not save

What to try when ListingMate shows a could not load or could not save message, or says you have been signed out.

Try these first, in order

Step 1: Reload the page. On a phone, pull down from the top. On a computer, press the reload button in your browser.
Step 2: Check your internet connection by opening another website.
Step 3: Sign out and sign in again. See Sign in to ListingMate.
Step 4: Try a different browser, or a private window. A browser extension such as an ad blocker can stop a screen from working.
Step 5: If it still fails, contact support. Tell us which screen, what you pressed, and the exact words of the message.

You see: Not signed in

Why: Your sign-in ran out, or you signed out in another tab.

Step 1: Reload the page. You are taken to the sign-in page.
Step 2: Sign in again, then repeat what you were doing. Anything you had typed but not saved will need typing again.

You see: Could not save.

Why: The change did not reach us. This is usually a dropped connection, or the post was changed by someone else at the same moment.

Step 1: Press the save button again.
Step 2: If it fails twice, reload the page and check whether the change was made after all.

You see: Could not load posts:

Why: The list of posts could not be read. The words after the colon are the technical reason.

You see: Could not load listings:

Why: The list of listings could not be read. The words after the colon are the technical reason.

Note: When a screen says something could not be loaded, nothing has been lost. Your listings and posts are still there.

Tell us what you were doing and what you saw, and we will reply by email. Contact support.

Checked against ListingMate on 8 October 2026.