A listing is no longer on your website: tell ListingMate why

When a listing disappears from your website, ListingMate asks whether it sold or was withdrawn before it changes anything.

If your listings come from your website, ListingMate notices when one is no longer there. A listing can vanish because it sold, because it was withdrawn, or because the page was moved. ListingMate cannot tell which, so it asks you. Nothing changes until you answer.

The question appears on Home under the heading No longer on your website. Up to five show at once. Answer those and any others come up.

What each answer does

It sold: stops the listing's for sale posts that are still waiting, and prepares a just sold post for you to approve.
It was withdrawn: stops the waiting posts and prepares nothing.
It is still for sale: leaves everything as it was. ListingMate can no longer check this listing on your website, so when it does sell you mark it sold on its own listing page.

For a rental the answers are It has been leased, It was withdrawn and It is still for rent. Leased prepares a leased post for you to approve.

Note: A just sold or leased post is a draft like any other. It does not go out until you approve it in Approvals.

Messages you might see

Sold was saved but no post was prepared

You see: Marked as sold. We could not prepare a draft post this time. You can write one from the listing's page.

Why: The listing was marked sold, but drafting the just sold post did not work this time.

Step 1: Open the listing from Listings and add the post from there.

The answer was not saved

You see: Could not save your answer just now. Please try again in a minute.

Why: A brief fault at our end.

Step 1: Wait a minute and press your answer again.

No reply came back

You see: We did not get an answer. Check your connection, then reload the page to see whether it was saved.

Why: Your internet connection dropped while the answer was being sent.

Step 1: Check your connection.
Step 2: Reload Home. If the question is gone, your answer was saved. If it is still there, answer again.

The listing could not be found

You see: We could not find that listing. It may have been deleted. Reload the page to check.

Why: Someone deleted the listing while the question was on your screen.

Step 1: Reload the page. The question will be gone.

Did this not fix it?

Tell us what you were doing and what you saw, and we will reply by email. Contact support.

Checked against ListingMate on 12 October 2026.